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A Professional Civil Service for the Successful Implementation of Institutional Reforms


Ministry of Public Service Affairs of the Republic of Kazakhstan. Academy of Public Administration under the President of the Republic of Kazakhstan. Regional Hub of Civil Service in Astana. 


The development of civil service in the most competitive countries is closely connected to the introduction of new conceptual approaches, stemming from the intention to raise efficiency of state apparatus and reduce the budget expenses while supporting constant improvement of public services. Implemented in the last two decades of the past century the concept of the New Public Management has allowed developed countries to adapt best corporate practice into the public sector and to redesign the work of the state apparatus according to the principle "to do more with less expenses". 


The exchange of experience, discussion of problems and recommendations on search and application of innovative solutions for improving the civil service. Summarizing the experience of Kazakhstan and foreign countries in the development, introduction and application of modern methods for improving civil service. 

Key issues:

- ways of introduction of Service State concept in Kazakhstan; - redesign and automation of public services considering world experience; - automation of business processes of the state apparatus; - innovative mechanisms for public involvement into the decision-making process and public services delivery. 

As part of this concept some of the state bodies functions were outsourced to the individual organizations on a contract basis, a performance-based budgeting was introduced; widespread monetary incentives and other methods.
However, implementing of these approaches does not fully take into account the interests of citizens. That is why the new approaches to the civil service reform, based on the concept of the Service State were developed in the first decade of the new millennium.
According to this model, the primary role of civil servants is to assist citizens in formulation and implementation of their legitimate interests. The concept of the Service State acted as a catalyst for the development of new digital technologies that allowed the active involvement of citizens in decision-making process and public services delivery. The introduction of e-government significantly contributed to the expansion of the public access to information, participation in its discussion, as well as civilian government monitoring.
The Service state model does not replace the approaches of the New Public Management, but rather complements them. It should be noted that in our country some elements of both the new public management (for example, the introduction of result-based budgeting, the performance-based payment system, the introduction of Corps "A") and the Service state (for example, e-gov and the Government for the citizens) have already been implemented.
As part of the first institutional reform on the formation of a professional state apparatus a number of laws has been adopted: on the civil service, on anti-corruption, on access to information, on public councils, as well as regulatory acts. Thus it is the foundation for the further transformation of the civil service, taking into account the best international experience and national specifics.
Systematic improvement of professional work of civil servants in order to improve the quality of public services requires the use of modern technologies and innovative approaches.
At the annual site of our Global Conference within the frames of AEF the innovative methods of further civil service improving, raising the quality of public services and a broad involvement of citizens in the decision-making process will be discussed in a constructive manner.



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